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  • Health Insurers Bungle 1 in 5 Claims, Wasting $15.5 billion

    • Author: Geoffrey
    • Category: Practice Issues Blog
    • 0 comments

    This news release from the AMA reports the dirty little secret of our current medical reimbursements system, namely it doesn’t work. Read on.

    New AMA Health Insurer Report Card Finds Need for More Accuracy
    Eliminating health insurer errors could amount to $15.5 billion in savings

    The American Medical Association (AMA) today announced that one in five
    medical claims are processed inaccurately by health insurers
    , according
    to the AMA’s third annual check-up of the nation’s commercial health
    insurers and the systems they use to manage and pay claims.

    This was the key finding of the AMA’s 2010 National Health Insurer
    Report Card, which for the first time, benchmarked the overall claims
    processing accuracy of the nation’s largest health insurers.

    “The finding that one in five medical claims are processed by insurers
    with errors emphasizes the huge potential for reducing administrative
    costs for physicians and insurers,” said AMA Immediate Past President
    Nancy H. Nielsen, M.D.

    “Creating a single transparent set of processing and payment rules for
    the health insurance industry would create system wide savings and allow
    physicians to direct time and resources to patient care and away from
    excessive paperwork.”

    According to the AMA’s findings, the health insurance industry as a
    whole has about an 80 percent accuracy rate for processing and paying claims.

    Coventry Health Care Inc. came out on top of the seven commercial health
    insurers measured by the AMA with a national accuracy rating of 88.41
    percent.

    Anthem Blue Cross Blue Shield rounded out the list with a national
    accuracy rating of 73.98 percent.

    The AMA estimates that $777.6 million in unnecessary administrative
    costs could be saved if the health insurance industry improves claims
    processing accuracy by one percent. Increasing the health insurance
    industry’s accuracy rating to 100 percent would save up to $15.5 billion
    annually
    that could be better used to enhance patient care and help
    reduce overall health care costs.

    “Each insurer uses different rules for processing and paying medical
    claims, which cause complexity, confusion and waste,” said Dr. Nielsen.

    “Simplifying the administrative process with standardized requirements
    will reduce unnecessary costs in the health system and eliminate the
    variability that makes it necessary for physicians to maintain costly
    claims management systems for each health insurer.”

    Currently, the health care system spends as much as $210 billion
    annually on claims processing.

    One recent study estimated physicians spend the equivalent of five weeks
    annually on health insurer red tape.

    To keep up with the administrative tasks required by health plans,
    physicians divert as much as 14 percent of their revenue to ensure
    accurate payments from insurers.

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